Last updated: August 2025

At Noble Pursuits, we want you to be completely happy with your purchase. If something isn’t right, our returns process is straightforward and fair. This policy explains how refunds and returns work for products purchased via our online store at npmetaldetecting.com.

1. Your Right to Cancel

If you are a UK or EU customer, you have the right to cancel your order within 14 days of receiving it, for any reason. This does not apply to:

Custom-made or personalised items
Digital products once downloaded/accessed
Items that have been used, damaged, or are no longer in a resaleable condition
Collectables or antique items where condition has been clearly described prior to purchase

To exercise your right to cancel, please contact us within 14 days of receiving your order at:
📧 noblepursuitsdetecting@gmail.com
📞 07530 124 148

2. Returns Process

Contact us first to arrange the return and receive instructions.
Package the item securely, including all original packaging where possible.
Send the item back to us within 14 days of notifying us of your return.
Keep proof of postage — we cannot be responsible for lost returns.

3. Refunds

Once your returned item is received and inspected, we will process your refund within 14 days.
Refunds will be made to your original payment method.
Original shipping costs are refunded only if the item was faulty, damaged, or incorrect.

4. Exchanges

If you would prefer an exchange rather than a refund, please let us know when you contact us. Exchanges are subject to stock availability.

5. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us immediately with photographs of the product and packaging. We will arrange a replacement or full refund at no extra cost to you.

6. Return Shipping Costs

You are responsible for paying return shipping costs unless the item is faulty, damaged, or incorrect.
For higher-value items, we recommend using a tracked delivery service.